Customer Success

What skills are we looking for

  • Ability to build relationships with multinational stakeholders, and understand the purpose of various customer business and enterprise applications, processes, and user personas.
  • Have a strong learning appetite to become an expert on products through our Certification Programs
  • 2-10 years of experience in any of the following domains – Content Creation/Instructional Design/Technical Writing/Customer Success/Account
  • Management/Marketing/Software Development
  • Comfortable working in a dynamic and evolving environment
  • Inclination to problem-solving and an analytical mindset

Qualification Criteria and Skills

  • Evidence of relevant experience
  • Bachelor’s degree in Engineering, or a related field. Master’s degree is a plus
  • Industry recognized relevant certifications – added advantage. Please call out when applying and interviewing.
  • Awareness of diverse cultures and practices across geographies
  • Worked in one/many industries vertical(s) from the following –
  • IT/ITES/Healthcare/BFSI/Manufacturing/FMCG/Oil and Gas
  • Knowledge of applications like ERP, CRM, CLM, etc.

What would be your role and responsibilities?

  • Work with global customers to identify their target audiences’ training needs, acquire an understanding of customer applications and processes to derive actionable insights and use cases to improve digital adoption.
  • Manage numerous projects, initiatives, and engagements concurrently.
  • Help develop standards and guidelines to ensure consistency in deliverables across projects and be compliant throughout.
  • Collaborate with cross-functional teams to deliver innovative solutions and bring process efficiency to customers.
  • Consult, ideate, and propose optimal digital adoption solutions to customers using the Product Ecosystem.
  • Review, analyze, and optimize solutions to increase digital adoption usage by end-users.
  • Onboard, mentor and enable new team members for success.
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Job Category: Engineering
Job Type: Full Time
Job Location: Bangalore

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